Shipping destinations:

We ship worldwide (Excluding some countries) 

Shipping times:

• Australian orders can take up to 10-15 business days to be delivered to you and will ship within 3 business days from the day of order. 
• International Shipping time might vary depending on location, shipment method and other factors. See table below for estimated shipping days to the countries we ship too:

Shipping cost:

• See above table for shipping costs for each country.

For more information view our Shipping Policy HERE

The customer is required to choose “Authority to leave” at checkout. All orders are shipped via "standard shipping" and signature required is not an option when ordering. Once the "authority to leave" button is checked by the customer. you agree that Shader will not liable for any lost or stolen parcels delivered by the chosen courier. The courier will always attempt to leave the package in a safe place when delivering orders. Once the order is delivered, an automated email will be sent to alert the customer of the delivery.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 
• We offer Afterpay- see more information here

Note that additional exchange fee may apply if your currency is other than US dollars.

What is Afterpay?

Afterpay allows you to purchase from shader.com.au online store and pay later in 4 easy interest-free instalments.

How does Afterpay work?

To pay with Afterpay:

• Add your items to the cart
• Select Afterpay as the payment option at the checkout
• Signup or use your existing Afterpay account
• Once approved, shader.com.au will despatch your order

How often is repayment?

Afterpay offers your order to be paid in 4 instalments with repayment automatically occuring every 2 weeks. 

How do returns work with Afterpay?

Merchants will be able to initiate all eligible refunds on your behalf. Once completed, your refund will be applied to your order.

Can I place an Afterpay order with you over the phone?

Afterpay is available as an online payment method and requires login credentials for authorisation. Our team members or merchants are unable to place an order on your behalf.

Is there any interest on the amount paid?

No, there is no interest payable by you

Is there an order limit?

Yes, the maximum purchase amount using Afterpay on shader.com.au is <merchant limit>.

What are other terms and conditions I need to be aware of?

Full terms & conditions are available at http://www.afterpay.com/terms

How do I sign up for Afterpay?

Select Afterpay as a payment method (or visit the website). You can register as you complete your purchase.

Does Afterpay charge interest?

There is no interest payable by you if you place an order using Afterpay.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs & terms. Afterpay’s Privacy Policy which can be found at https://www.afterpay.com/ privacy-policy

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email hello@shader.com.au with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

For more information view our Returns/Refund Policy HERE

Your Shader items have a 12 month warranty. If your item is faulty in that time frame, please email kelly@hgtinnovations.com with photos and a description of the fault. If the fault is found to be a manufacturing issue, we will happily replace the item in question. 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• The price paid for the goods,
• The insurance cost,
• The shipping cost.

When your order is shipped you will receive a tracking number by email to the address that you purchased the product with. 

If you have not received our tracking number please email hello@shader.com.au

If you wish to cancel your order please email hello@shader.com.au with your request. 

If the order has already been shipped, it can not be cancelled. 

If you are unsure of how to put your Shader together- please see the instructions that came with your Shader. If you did not receive instructions you can view them HERE

The new Shader comes in one colour option- Grey. 

Size: 160cm x 80cms

Material: 85% Polyester 15% Nylon 

Weight: 350grams 

Gift Voucher Terms and Conditions

• Each e-gift voucher is for a once time use
• e-gift vouchers are not redeemable for cash
• The e-gift voucher does not include any activation fees or added service fees
• e-gift vouchers are non refundable
• Each e-gift voucher does not have an expiry date. 
• All Shader e-gift vouchers are only to be used at www.shader.com.au 
• The amount of the e-gift card purchased is shown on the email notification you receive at the time of purchase.