Local orders take 8-12 business days to be delivered to you and we ship within 3 business days.
International Shipping time might vary depending on location, shipment method and other factors. See table below for estimated shipping days to certain countries:
Shipping cost:
Orders located in Australia/UK/US/NZ will receive free shipping.
All other countries will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
For more information view our Shipping Policy HERE
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email edward@hgtinnovations.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
For more information view our Returns/Refund Policy HERE
Your Shader items have a 12 month warranty. If your item is faulty in that time frame, please email edward@hgtinnovations.com with photos and a description of the fault. If the fault is found to be a manufacturing issue, we will happily replace the item in question.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 3 business days.
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
If you are unsure of how to put your Shader together- please see the instructions that came with your Shader. If you did not receive instructions you can view them HERE
